When you bring your system in for carry in service, you don't need to lug in a bunch of stuff. We DON'T need any monitors, keyboards, mice or cables unless you are having problems with these items For Laptops, please be sure to bring you AC Adapter (the power cord.) If you bring in a Printer, please bring the power cord and the cord that goes from the printer to the computer. Bring whatever Disks (cd's, dvd's) that came with or that you bought for the system. If you can't find them, feel free to come in without them, but it will speed things up if you bring whatever you can find. It is better that we have it and not need it than the other way around! We are bound by software licensing agreements and require original, manufacturers CD’s for program re-installs.
More questions? Please give us a call!
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How long does it take to get my PC fixed?
Carry in service usually takes 3-5 business days, sometimes more depending on the problems we find and the demand for our services. We try and give you a good faith estimate of the turn around time when you call or come in based on the current number of systems waiting for service.
Onsite visits are usually available same day or next day.
What if I you need your computer back faster than that? We do offer quicker turn around times if you can’t afford to wait. Call now and ask about our Express turn around and in home / office services.
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Sometimes a computer needs expensive parts to be fixed, and sometimes it just isn't worth it. We think the decision to fix the system should be up to you. But you need to know the actual costs of parts and labor to make that decision. It can take significant time and effort to accurately diagnosing problems and recommend solutions. We will be happy to tell you, at no charge, if we think the system is not worth fixing when you bring it in to the shop. We will also do a visual inspection and give you our opinion about what we think is wrong. This is the same as the "free estimate" other places may offer you. If you decide to proceed with repairs, you will get an actual diagnosis from Chipheads that is the result of testing both hardware and software, researching issues and solutions and also researching the cost and availability of replacement parts if needed. If you decide you do not want to proceed with the repairs at any time after the system has been diagnosed, we are happy to offer you a reduced rate of $99 for the services already provided. This $99 dollars INCLUDES backing off any accessible data from your hard drive and copying the files to a new computer, an external hard drive, or we can burn the data to CD or DVD for an additional $9 per disk. (Note: the declined repair price does NOT include data recovery services if the hard drive is failing or corrupted.)
OR we can test and install your old hard drive in an external USB chassis (the chassis itself costs extra) and you can use this to access your data from another computer. At Chipheads, we offer real value for your money!
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What should I know about Laptop repairs?
Fixing Laptop and Notebook computers is NOT the same fixing desktop or tower computers. Portable computer hardware and software issues have to be dealt with differently than the same problems on a desktop computer.
Most of the hardware in a laptop is specialized to be smaller and lighter. Laptops also have a built in display that requires different tools, parts and resources to repair than a desktop computer. At Chipheads, we fix hundreds of laptops every month. We have the experience, resources and know how to do it right. And our One Price Guarantee let's you know up front how much it's going to cost! Call today, and get your laptop back where it belongs!
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Yes. Backing up your files is included in our carry in repair package price, but Data Recovery is a service we charge separately for (see next question.) The data backup we provide protects your files should something happen during the repair process. We are also happy to archive any data to DVD or other storage devices (additional charges may apply.)
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What is the difference between data back-up and data recovery?
Backing up files means copying intact files from a functioning hard drive to some other device to protect them from loss during the repair process. Data Recovery services are techniques designed to recover intact, damaged or corrupted files from malfunctioning hard drives. At Chipheads Data Backups are included in our prices, but we charge separate fees for Data Recovery.
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What is the difference between you and Geek Squad?
We love Geek Squad! Many of our best customers come from there! Seriously, we feel a local, independent team of dedicated repair techs will always provide better results for less money than a big multinational corporation. When you call Chipheads you ALWAYS speak directly to a tech. At the big superstores, technical decisions about your computer and your files are made by managers and executives who have no idea what it takes to solve computer problems, resulting in procedures and policies that make it very difficult for the techs to do a good job. See “Why Choose Chipheads” for more information.
We also design our prices so any and all problems, whether you know about them or not, are fixed for one reasonable fee. Our package covers diagnosis, repair and prevention, and is designed to fix your computer problems, not just your computer.
Finally in any and all local customer satisfaction surveys we are consistently rated at the top while they are consistently at the bottom.
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Will you send my computer to another state like Geek Squad does?
Geek Squad ships a vast majority of its work to a central location in Kentucky called Geek Squad City. The reasoning is that they can train "specialists" to focus on specific brands and models of computers.
What it really does, though, is cut you out of the loop, since it basically eliminates any customer input. We believe this is a mistake. Your computer is Personal, your problem is Personal, and you deserve a Personal solution.
At Chipheads all troubleshooting and decision making is done locally by our staff with your input. The most important tool we have is the telephone. You can always talk to the tech who worked on your computer at Chipheads.
We do sub-contract a very small amount of very technical work out to other companies who have equipment we can’t afford, but usually this involves tasks like bulb replacements in LCD screens or advanced clean room data recovery.
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What is the difference between you and other local services?
There are many repair services our customers can choose from in the metro area. Some are just too big to give you the personal attention needed to solve problems with your personal computer. And some are just too small. We feel we are just the right size to provide dependable service regular folks can count on. With a smaller team of skilled techs you get the benefit of our varied backgrounds and skill sets without the layers of management that make it impossible for us to communicate, or the limited hours and experience of a one or two person shop.
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Are you a computer tech who enjoys working with people as much as you enjoy fixing computers? Take a look at our Careers page.
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Do you warranty or guarantee your work?
We sure do! Please click here to see our warranty page.
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How do you protect my privacy?
We have a comprehensive privacy policy, Please click here to see our Privacy Policy.
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What are your terms of service?
Please click here to see our Terms of Service.
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