Meet The Chipheads!

Your computer is personal... your service should be personal as well. Why trust a faceless corporation when you can work with real people who solve real problems?

Meet the Chipheads - Always courteous, friendly and ready to help.

612.866.8800

Jarret Harrington - Manager / Head Tech

I've been with Chipheads over 10 years now and have personally worked on over 10,000 computers. I am a problem solver by nature and Chipheads has been the perfect fit. I love the "detective work" involved in getting to the bottom of a problem and the excitement of finding the solution. I am currently working on a lifetime project of "knowing everything" while still keeping my ego in check - the former is surprisingly easier than the latter. If you need anything fixed, and I mean "ANYTHING" I am your guy. I once fixed a car that would not start with a gum wrapper, a paper clip, and a pine cone..... wait maybe that was an episode of MacGyver from my youth. What I love most about my job is the look on someone's face after you have recovered their family photos that some other "Geek" said could not be done. Chipheads is a great place to work and that filters through to our customers.

George Beirn - St. Paul Manager / Senior Network Tech

I've worked on laptops from all major manufactures, replacing hard drives, optical drives, RAM upgrades, LCD screens, LCD inverters, touch pads, fixing broken keys, etc. Google is your friend when it comes to needing disassembly guides for some of the more obscure ones and 9 times out of 10 there aren't any screws left over too! ;-)
I have 4 PCs setup through Verizon DSL and a Netgear switch. My personal PC runs Windows XP x64 edition. Another PC runs XP Home, a laptop which runs XP Pro is also attached. There is also a linux server which hosts my website including: blog and photo gallery, my file server and whatever else I feel like experimenting with. All PCs have secure remote access with VNC tunneled through SSH on a not well known port.

George Beirn - Sunray Manager 651.228.1942

Mark Myers - On-Site Service Tech

Mark Myers - Onsite Service / Network Tech

I have been working with computers since I was 4 years old. My father and brother both work in IT as well, so I guess you could say it runs in the family. I've never taken any official computer classes or training, what I know I've learned on my own or from experience on the job. I've been doing computer repair and service professionally since 2004, covering everything from basic program installation to hardware diagnosis and server maintenance. Technical knowledge aside, what makes a good computer tech are people skills. The key to understanding and solving problems with a computer is communicating with the user. Communication, combined with expertise and experience ensure that our clients get their questions answered as well as leaving with a supremely functional computer.

Max Cowgill - Senior Service Tech / Gadget Tech

What is your background working with customers face to face? Every job I have ever had I have dealt with customers in-person. As a technician, as a salesman, as a manager.

How do you handle stress? I read a lot and discuss with others. When in "the heat of the moment" I try to take a step back in my mind and examine a situation from all angles, to come up with the best solution.

How do you keep up on the computer repair and support issues? Working on systems, talking to other technicians, reading support issues online

Travis Anderson - Service Tech

Iain Olmstead - Service Tech

Iain Olmstead - Senior Service Tech / Data Recovery

I really enjoy the technical side of my job, solving problems and being challenged is always exciting for me. I spend a lot of time reading about new technology and products. But far more than anything else what really makes my job enjoyable is when I am able to truly help a customer fix a problem or understand something. I try to be honest and helpful to each customer I work with because I think people really appreciate that. When someone is truly thankful for the work you have done that makes it all worthwhile.

Jason Marsh - Senior Service Tech / Data recovery

I have had loads of experience helping people solve their computer related problems. I spent 2 years as a customer service rep at CompUSA, 1 year as Service Writer at CompUSA, and worked as a Technician at CompUSA for 2 years or so. But even after all that I was impressed with the level of expertise I found here at Chipheads.

Is this job stressful? I really don't get stressed out. I keep customers informed as much as possible, repair computers fast and efficiently, and stick the main rule we have around here: No Surprises. Customers appreciate that.

Jason Marsh - Service Tech

Griffin Larson - Service Tech

Griffin Larson - Onsite Service Tech / Gadget Tech

I've been interested in computers for about 4 years now, and about 2-2.5 years ago I decided I'd try my hand at system building. Since then I've built 4 computers I think and have scrapped together numerous other ones from older parts. My most recent build (for myself) is a mid-high range gaming desktop; specs are below. I have had quite a bit of experience with troubleshooting computer problems both hardware and software related by helping out friends and teachers at school, and fixing various issues I've had at home.

As for what I would like to accomplish, I would really like to broaden my knowledge and channel what I know into a productive environment.

Justin Squires - Senior Service Tech / Data Recovery

I try everyday to bring a sense of pride and integrity to my work. My morals won't let me recommend something to a customer unless it really is in their best interest. I have an almost bizarre ability to put myself in other people shoes and explaining things in a way that even the most technically challenged can understand.

I am into into all things technology. So much so that my friends claim that I actually am a robot from the future. Not only because of my uncanny ability to impersonate Christopher Walken, but because of 15+ yrs of using, building and fixing computers and the software within them. I've encountered (and fixed) thousands of problems but still learn, and of course fix ;), new problems every week.

Brian Owen - Onsite Service Tech / Network Tech

I work face to face with many customers every day recommending and selling services, doing the actual services and ensuring that all of our staff deliver the same great customer service.

Stress is all from how organized (or unorganized) you and your workplace are. I always spend my time focusing on what I can change instead of trying to change things that are out of my control. So, I am very good at remaining stress free.

Chuck Whitney - Owner / Operator

Genna

Genna Chigirev- Service Tech / Data Recovery

I love computers almost as much as I love America, where I am currently working on getting permanent citizenship. I enjoy the culture of customer service we work hard to maintain here at Chipheads and I get great satisfaction out of helping others solve complicated problems.

When I work on your system be assured I will do my best not to miss any detail, no matter how small.

Michael Mathison - Service Tech

I have been working on computers as long as I can remember, fixing problems for family and friends. I treat every customers problem the same as I would for either family or friends... I look forward to working with you!

612.866.8800

Chuck Whitney - Owner / Operator

Chuck Whitney, owner operator of Chipheads Computer Repair shop began a computer career after earning a Bachelors of Science degree in Computer Science from the University of Minnesota's Institute of Technology. After a couple of database programming jobs, he went on to sell computers for two years for Northgate Computers. In the fall of 1991 he started an exclusively on-site computer repair service called PC Paramedics. In the fall of 1996 he rented space for a carry in repair shop to compliment the onsite service and re christened the new operation Chipheads Computer Repair.

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